ISO PUBLISHES TWO GLOBAL STANDARDS FOR FM The International Organization for Standardization (ISO) — an independent, non-governmental organization and developer of international voluntary consensus standards — published two new FM standards in April 2017: • ISO 41011:2017, Facility management: Vocabulary • ISO 41012:2017, Facility management: Guidance on strategic sourcing and the development of agreements Recently, the increasing cost of fragmentation within the industry has underscored the need for a unified global FM community. IFMA, as the largest global FM body, has pursued the development and support of that effort through ISO standard-making and productive global partnerships like the landmark IFMA-RICS collaboration. Since 2012, IFMA has served as administrator on behalf of the American National Standards Institute (ANSI) U.S. Technical Advisory Group (TAG), playing a vital role in the development of global FM standards. “The ability of FM practitioners to speak the same professional language around the world is the foundation of a robust global community that will be better situated to tackle the challenges of the future,” said Jim Whittaker, past chair of IFMA, who leads the effort for the U.S. ANSI TAG. “For an industry as diverse as FM, developing standards can be a daunting task, but the reward for success is worth the effort. On behalf of IFMA and the FM industry, I’d like to thank everyone who helped make these standards a reality, including Stan Mitchell for his vision and leadership as the ISO Technical Committee chair and Paul Stadlöder, Jay Drew and Olav Egil Sæbøe, who served as working group convenors.” ISO standards are available online at www.iso.org. ISO expects to publish a third technical report — ISO 41013, Facility management – Scope, key concepts and benefits — later in 2017. RESEARCH: FM FACES CRITICAL TALENT SHORTFALL FM is facing a critical shortage of professionals and urgently needs to attract new talent, per a new research report by IFMA and the Royal Institution of Chartered Surveyors (RICS). The report, titled “Raising the Bar: From Operational Excellence to Strategic Impact in FM,” is in its third edition and was launched in Shanghai in March during the Annual Summit of the World Built Environment Forum. More than 2,500 facility managers from around the world were surveyed as part of the research report. It calls for the FM profession to transform its “Cinderella” image to attract diverse new talent, as the average age of the workforce is currently 50.9 years. The report also identifies the need for an increased focus on the strategic impact of facility management as well as increased efforts to champion the benefits professionals can deliver in workplaces and to the people and organizations that use them. As working practices evolve in the digital age, facility managers will need new skills based on collaboration and forging interpersonal relationships. Launched in April 2016, the IFMA-RICS collaboration is ideally positioned to address this need. Download the full report at www.rics.org/raisingthebar. “This valuable report provides empirical support for what many FM professionals have been saying for years. It should serve as a clarion call to action for the global FM industry. Our collaboration with RICS ensures our global thought leaders within the FM industry will have the platform to attract fresh new talent to workforce management. By supporting universal standards and practices and fostering a greater appreciation of the impact of facilities and workforce management, we will enhance the outstanding service FM professionals provide to the built environment, ensuring the transformative effect on workplaces and the people who use them.” — TONY KEANE President and CEO of IFMA IFMA CREDENTIAL TRAINING NOW AVAILABLE AT FM.TRAINING ONLINE ACADEMY On April 3, IFMA’s world-class credential training was centralized on the online academy site at www.fm.training (first launched in December 2016). This new platform for IFMA’s credential training is designed to serve as a one-stop-shop for professional development needs throughout facility managers’ careers. FM.training now hosts IFMA’s world-class line of credentials, including the must-have Facility Management Professional™ (FMP®), the targeted Sustainability Facility Professional® (SFP®) and the Facility Management Learning System™, which covers the competencies tested on the Certified Facility Manager® (CFM®) Exam. As the global FM community evolves to address the challenges of a global business environment, it is becoming more important than ever for individual FM professionals to objectively demonstrate knowledge and skills. More hiring managers are looking for and preferring candidates with professional credentials as proof of professional aptitude. This, in turn, gives FM professionals who have earned one or more credentials a competitive advantage in a volatile market. The landmark collaboration between IFMA and RICS is working to advance the global FM community by offering the most comprehensive catalogue of professional development and credentialing in the world. For more on the IFMA-RICS collaboration, visit www.define.fm. REPORT: IMPACT OF GREEN PRACTICES ON VENUES The U.S. Green Building Council recently released its LEED in Motion: Venues report, which highlights the efforts of convention centers, sports venues, performing arts centers, community centers and public assembly spaces to transform their environmental, social and economic footprint through LEED certification. The report highlights the green strategies and savings of more than 30 LEED-certified venues across the globe. LEED is used in more than 164 countries and territories with international demand continuing to grow. According to the Dodge Data & Analytics World Green Building Trends 2016 SmartMarket Report, global green building continues to double every three years. There are more than 36,300 LEED-certified commercial projects representing more than 5.4 billion square feet of certified space and an additional 53,180 projects, totaling 11.6 billion square feet of registered space. LEED in Motion: Venues is the latest in a series of reports from USGBC designed to provide a holistic snapshot of the green building movement. The report equips green building advocates with the insight and perspective to understand the use of the globally recognized LEED rating system and to make a strong case for sustainable building activity. Learn more and access the report at bit.ly/2o6ZSCC. UPCOMING FM EVENTS WORLD FM WEEK 15-19 May, 2017 Worldwide bit.ly/WFMD2017 FACILITY FUSION CANADA CONFERENCE AND EXPO May 17-18, 2017 Toronto, Ontario, Canada facilityfusion.ifma.org/Toronto WORLD WORKPLACE FORUM MIDDLE EAST 18 May, 2017 Dubai, United Arab Emirates www.worldworkplaceme.org WORLD WORKPLACE EUROPE CONFERENCE AND EXPO 30 May-1 June, 2017 Stockholm, Sweden www.worldworkplaceeurope.org HAVE RELEVANT FM INDUSTRY NEWS TO SHARE? Submit it to firstname.lastname@example.org to be considered for inclusion in the Industry News section of FMJ. SURVEY DEMONSTRATES GROWING DEMAND FOR FACILITIES DATA There is growing demand for facilities data, says a new survey of more than 500 building owners, facility and maintenance managers. More than two-thirds of the facility managers surveyed report increased interest in operations or maintenance data analysis and reporting over the past 12-18 months, with 20 percent calling the increase significant. The survey shows that a growing number of facility managers understand how data and business intelligence can help operate their facilities more efficiently, justify capital and operating budgets, and communicate the value of operations work. At the same time, most find their efforts to produce and analyze this data constrained. Despite this increased demand, only 11 percent of facility managers surveyed said their executives understand the complexity and volume of operations work required and just 11 percent indicate having visibility into the true budgets necessary to maintain equipment and optimize operations. The three types of data most in demand are equipment performance data, energy and utility consumption and improvement cost justification data. Unfortunately, more than 40 percent of those surveyed rate their ability to provide accurate operations performance data as adequate or poor. More than half of respondents also said that it is important to benchmark their organization’s efficiencies against their peers — both to identify areas of improvement and demonstrate success to executive management. Dude Solutions, a software-as-a-service provider of operations management solutions, conducted the survey in November 2016. The survey garnered 533 qualified responses, for an estimated margin of error of plus or minus 4.23 percent at the 95 percent confidence level. For more information, visit bit.ly/2nALcI4. JLL RELEASES FUTURE OF WORK OUTLOOK On April 18, JLL introduced the Future of Work, its unique outlook on the changing world of work and its impact on the next generation of corporate real estate. The model is designed to highlight areas that companies should address to navigate these seismic shifts in the market: human experience, digital drive, continuous innovation, operational excellence and financial management. The Future of Work model can help companies pinpoint the precise areas they need to focus on across the five interrelated dimensions to lead through disruption. How these dimensions are addressed — and which priority each is given — will vary by organization and by industry, yet all five are vital to running a thriving organization. To remain competitive and unlock new sources of growth and revenue, companies are already embracing artificial intelligence, the Internet of Things and robotic process automation. These changes are disrupting the way work is done and are driving some companies to outsource and automate non-core work. Others are shedding fixed real estate assets while creating networks of workplaces that include company offices, co-working spaces and employee home offices. Meanwhile, organizations that value in-house collaboration are designing their work spaces and offices to bring employees together in more creative environments. The Future of Work is JLL’s outlook on the changing world of work and its impact on the next generation of real estate. For more details, visit www.futureofwork.jll.
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