Laverne Deckert 2017-07-13 22:03:57
I recently celebrated an anniversary — June 12 marked my fifth year working for IFMA. I’ve worn several hats over these five years, from Research Manager to Product Manager for Professional Development to Standards Specialist, but a constant theme in my role has been a deep appreciation for the unsung heroes of the built environment: You, the facility manager. I will admit to knowing very little about facility management when I started working for IFMA. I couldn’t have asked for a better opportunity as an onboarding exercise than to lead research efforts. Within the first six months of my work, I was diving feet first into reports like IFMA’s “Workplace Amenities Strategies Research Report #36” and “Benchmarking 2.0 Health Care Facility Management Report.” These were quickly followed by “High Stakes Business: People, Property and Services,” “Distributed Work Revisited, Research Report #37” and “Redefining the Executive View of Facility Management,” among others. Additionally, I have been fortunate to work with subject manager experts on IFMA’s Global Job Task Analysis (GJTA) that validates and develops the competencies of the facility manager, as well as to work as administrator of the U.S. Technical Advisory Group on behalf of the American National Standards Institute (ANSI) to the International Organization for Standardization technical committee for Facility Management (ISO/TC 267). I have partnered with facility managers worldwide as they work toward creating a common understanding and language for FM. It has been rewarding to be a part of the effort to see the first global standards for FM published: ISO 41011:2017 Facility management – Vocabulary and ISO 41012:2017, Facility management – Guidance on strategic sourcing and the development of agreements. Since those reading this are likely to be facility managers, there is nothing new I can tell you about your responsibilities. What I can say is that over the last five years, I have worked with many intelligent, genuine and warm individuals who give generously of their time and knowledge, not to promote themselves, but to advance FM, and I have nothing but admiration for you. You are the guardians of national treasures — the Smithsonian, the world’s largest museum and research complex, counts among its assets 19 museums and the national zoological park, 137 million artifacts, 2,000+ live animals and 7.7 million digital records, across 640 buildings, 11 million square feet and 43,000 acres of land in nine states and two countries. You are champions of the environment — managing waste and recycling programs, decreasing carbon emissions and managing consumption of energy and resources with a goal toward sustainability. You are the implementers behind emergency preparedness plans; campaigns and actions that save lives. And although you may not be the individual that is credited for your organization’s success, you approach your work with humor and humility, overcoming whatever obstacle you face. I look forward to continuing work with you as you strive for operational excellence to support and enhance the performance of the organizations you serve and to achieve recognition for FM as a professional discipline. ISO 41011, Facility management — Vocabulary facility management (facilities management, FM): Organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business
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