Insight on IFMA’s Corporate Sustaining Partners COMPANY NAME Intel CSP LEVEL Platinum EXPERTISE Building Automation CSP SINCE 2017 WEBSITE www.intel.com FMJ How is the Internet of Things (IoT) changing the FM industry? INTEL IoT is dramatically changing the FM industry because of the mobility that is now possible. FMs are empowered with an unprecedented ability to quickly and easily manage entire portfolios of buildings, and to manage and see every component from simple websites and mobile applications. Real-time access to the building’s resources, like heating, ventilation and air conditioning, lighting, and visibility into environmental conditions and occupancy, unlocks new control capabilities that can improve occupant comfort and save energy consumption costs. FMJ Does greater connectivity increase the risk of security breaches? INTEL As greater access to devices increases, one could assume that the risk of security breaches would be greater. However, this is not always the case. Older building management systems (BMSs) and energy management systems (EMSs) were dangerously susceptible to well-publicized security threats. These old systems contained onsite servers that were directly vulnerable to attacks. The servers contained a great deal of data, and maintained direct control over local systems. Furthermore, these BMSs required constant maintenance to keep up with the latest patches and software — a task that usually fell on local FMs to learn and maintain. Newer, IoT-based EMSs are much more secure. A tier-1, cloud-based platform has many built-in safeguards, from secure local access and two factor authentication, all the way to encrypted secure sockets layer (SSL) data links and secure gateways. Today’s IoT platform has little data directly stored onsite, and the cloud-based data storage is security hardened from the silicon to the application. Every link in the chain — from the servers, to the gateways, to the devices — has secure communications links, hardened security certificates and other methods to prevent unauthorized access. Today’s FMs can learn more than ever about the methods used at every layer and can ensure that their systems follow best practices. FMJ What is Intel doing to support the smart building movement? INTEL Intel has long recognized that IoT is advancing a new breed of smart buildings that are better aligned with the priorities of property owners and managers. To accelerate this transition, Intel offers IoT building blocks that simplify how building systems talk to the cloud and exhaustively analyze building data to uncover new business insights that can drive real value and greater performance. In this vein, Intel and Incenergy have partnered to produce one of the most secure energy management platforms in existence. The foundation of the platform is the Intel. IoT gateway, which provides scalable performance and leading security for intelligence at the edge, enabling near real-time analysis and tighter, more efficient process controls, while also reducing data transmission costs. The Intel. IoT gateway interfaces to building systems and sensors via ZigBee Trust Center-based wireless standards — which provide secure communications using AES/ CBC/PKCS5 padding with 128-bit key size encryption — and filters and securely transfers data to the cloud using tier-1 cloud services from Amazon, handling the protocol translations needed in between. Finally, remote manageability services and device attestation provides boot-level control and application life cycle management. When new software is developed to tackle new and future threat vectors, the software and devices are automatically updated over the air with new features and security — giving FMs peace of mind that critical building systems will be protected against the security breaches of today and tomorrow. COMPANY NAME ABM CSP LEVEL Silver EXPERTISE Facility Management CSP SINCE 1994 WEBSITE www.abm.com FMJ What role does maintenance play in the reliability and uptime of mission critical facilities? ABM Maintenance, reliability and uptime are interconnected, and one cannot be achieved without the effectiveness and quality of the others. Preventive maintenance, such as part replacement, fluid and oil changes and quality inspections, ensures everything works as it should. A preventive approach also includes inspections and audits, which allow for maintenance issues to be addressed before they become a problem. In mission critical facilities, a reliability-centered maintenance program is key to achieving system reliability. The maintenance program should focus on the facility infrastructure, supported operations, equipment type, runtime, system set-up, mean time between events (MTBE), mean time between repair (MTBR), equipment life cycle, history of breakdown and repairs, and continuous (and consistent) maintenance audits. FMJ Explain your ThinkSafe culture and how it benefits FMs. ABM At ABM, safety is more than a series of instructions and protocols. Through our ThinkSafe™ program, we train our employees to think about safety in terms of its impact. We view safety through three major aspects: People, for whom we create an injury-free environment; materials, with which we prevent incidents through proper usage; and the environment, in which we recognize hazards to our workplace and the planet. Employees are trained on safety topics in daily, weekly and monthly training sessions, which we hold in conjunction with our clients. As a result, all parties are in lockstep when it comes to safety, and facility managers benefit from the transparency and open dialogue enabled by these sessions.
Published by International Facility Management Association . View All Articles.
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