can be captured in the CMMS/IWMS, then shared with human resources software. All that said, it is important to identify the desired integrations or data sharing and their respective stakeholders when deﬁ ning software requirements prior to shopping for a new CMMS/IWMS. Facility software can also play a key role in managing customer relationships. Automated surveys can be submitted and received electronically via the CMMS/IWMS. New mobile applications equip occupants with the ability to share their feedback regarding comfort and heating/cooling requirements, which helps identify and furnish a more productive work environment. Customer care is further elevated with request status updates and relevant reports being delivered to customers and stakeholders at prescribed schedules or events. These capabilities combine to build relationships and to sell the value of facility management at all rungs of the ladder. No matter the organization’s current level of technology adoption, the continuing exodus of the baby boomers and their expertise will further drain the skilled labor pool and strain our industry. This loss of people resources will force our hand to grasp hold of the various technologies to increase the eﬃ ciency and eﬀ ectiveness of our facility programs. Those willing to accept the challenge will have an opportunity to advance, beneﬁ t the team and elevate the FM industry to the stature that technology is poised to assist us with achieving. FMJ REFERENCES 1. CMMS: Realizing the Value fmj.ifma.org/publication/?i=200431&p=67 2. On-Going Commissioning – Leveraging Technology to Ensure Efﬁ cient Operations http://fm360consulting.com/ocx 3. Lowering Utility Costs and Increasing Facility Performance – Commissioning and Retro-Commissioning fmj.ifma.org/publication/?i=280956&p=68 JOHN RIMER, CFM is president of FM360 Consulting and has over 20 years’ FM experience. He is an IFMA Qualiﬁ ed Instructor and presents regularly at industry events. Visit www.fm360consulting.com to view John’s other articles and resources.