How is the Ready 2 Respond® (R2R) Program helping FMs be more successful?

By closing preparedness gaps and building in-house response capacity, R2R enables FMs to become more proactive, empowered and successful in their roles.

The R2R^® Program helps facility managers FMs achieve success by delivering measurable benefits that protect the bottom line – while strengthening both facility performance and FM careers. R2R enables:

• Faster response times to minimize costly downtime

• Reduced expenses for cleanup, contractors, and insurance claims

• Mitigated risk of mold and secondary damage

• Improved safety and operational continuity

• Professional growth opportunities through CEU credits

For FMs, the program builds leadership by positioning them as proactive problem-solvers who deliver measurable cost savings and risk reduction. Hands-on training and tailored strategies boost confidence, while proven results in managing critical situations strengthen their careers. By controlling costs and driving operational gains, R2R sets FMs up for success at every level.

Why do facilities need R2R?

Facilities need R2R because it boosts their ability to protect buildings, people, and budgets when water damage strikes. R2R isn’t just a service – it’s a program that empowers teams. Partnering with R2R provides facilities with a structured approach to water damage mitigation, ensuring they’re ready to make informed decisions when it matters most.

This partnership enhances internal capabilities, reduces reliance on outside contractors, and helps keep budgets in check. In the high-stakes world of facility management, preparation is everything. With R2R, facilities aren’t just responding to water damage – they’re staying ahead of it.

How does the R2R program work?

R2R follows a five-step framework that equips facilities to manage water risks with confidence and control:

1. Establish the Baseline – Assess current readiness across people, processes, and equipment to identify strengths and vulnerabilities.

2. Engineer the System – Develop a customized kitting and response plan tailored to each facility’s risks and layout.

3. Launch with Confidence – Train teams using your system, in your buildings – for speed, precision, and readiness under pressure.

4. Sustain Performance – Reinforce readiness with ongoing training through R2R University and 24/7 resources.

5. Measure Progress – Work with a dedicated R2R Success Partner to track improvement and sustain accountability.

What results are FMs seeing after launching the R2R program?

FMs report significant gains in confidence, speed, and cost control after implementing R2R. With trained in-house teams, better access to equipment, and clear protocols, water events are no longer disruptive emergencies – they’re well-managed incidents.

Many teams are seeing:

• Swifter containment of water events

• Fewer calls to outside contractors

• Lower costs per incident

• Improved team confidence and performance

After implementing R2R at Texas Tech University, the Student Housing team transitioned from a reactive approach to a fully equipped and trained response force., they successfully contained a major water event internally, avoiding contractor delays and costly damage. With past incidents costing US$10,000 to US$15,000 each, the ROI of in-house readiness was clear.

At Prisma Health Baptist Hospital, frequent water intrusions had strained resources and led to high contractor costs. Within two months of implementing R2R, the team resolved eight incidents internally and more than recouped their investment. With hands-on training, upgraded tools and clear SOPs, the team now responds with speed and confidence.

R2R delivers more than tools – it helps build a culture of readiness.

How can FMs learn more about water damage preparedness and R2R assessments?

FMs can contact the R2R team for support with assessments, team training, emergency planning, and equipment protocols. For tips on drying after water damage, follow R2R on LinkedIn and subscribe to our Facility Insights newsletter.