For decades, a facility manager’s role has been defined by a hands-on approach to problem-solving, resource management and ensuring that buildings run smoothly. Whether it is overseeing HVAC systems, coordinating maintenance or addressing tenant concerns, the FM's job has often been one of immediate reaction: responding to issues as they arise and putting out fires. But as technology evolves, so too does FM’s role.

Buildings are smarter. They collect more data than ever, powered by Internet of Things (IoT) sensors, artificial intelligence (AI) and predictive analytics. The rise of smart buildings and AI-driven systems means that many traditional FM tasks are becoming automated. Buildings are already learning to manage themselves by optimizing energy use, predicting maintenance needs and adjusting systems based on real-time data. As this trend continues, FM’s role will evolve, shifting from daily operational tasks to a more strategic, technology-driven leadership role.

The role of AI and automation in FM

At the heart of this transformation is automation. In the past, FM relied on constant human intervention to keep everything running smoothly. Systems and protocols like HVAC, lighting and security each required manual oversight to ensure they were functioning as expected. But with the advent of AI and smart technologies, this process is becoming increasingly automated. For instance:

  • Predictive maintenance: Rather than waiting for systems to fail and then react, AI-powered systems can predict when a piece of equipment is likely to malfunction, allowing for preemptive and preventive repairs. This shift from reactive to proactive maintenance will reduce downtime and costs while improving operational efficiency.

  • Energy management: Smart buildings are using AI to track energy consumption in real-time, adjusting systems like heating, cooling and lighting to optimize efficiency. This can significantly reduce energy waste and cut costs, making buildings more sustainable and environmentally friendly.

  • Space utilization: With IoT sensors and data analytics, facilities can optimize space utilization by analyzing how rooms are used throughout the day. The system can adjust heating, cooling and lighting based on occupancy patterns, improving comfort while saving energy.

In essence, buildings are more intelligent, with the ability to learn from data and adjust their systems autonomously. This not only improves operational efficiency but also elevates the role of FM from day-to-day problem-solving to strategic oversight.

What does this mean for FMs?

If AI and automation are taking over routine tasks, what does the future hold for FMs? The answer lies in the evolution of their role. Rather than focusing on the immediate, tactical aspects of facility management, FMs will shift toward higher-level functions, such as:

  1. Technology integration: FMs will play a critical role in ensuring that new technologies are integrated smoothly into existing systems. They will oversee the implementation of smart systems and ensure they are working as intended and use data to drive decision-making. Understanding AI, IoT and data analytics will become essential skills.

  2. Strategic oversight: As buildings become more autonomous, the FM's role will focus on ensuring these systems are functioning optimally. This includes interpreting the data generated by smart systems and using it to make long-term decisions about facility operations, sustainability and cost-saving strategies.

  3. Sustainability leadership: With the growing focus on sustainability and energy efficiency, FMs will need to lead their organizations toward greener practices. By leveraging data, they can optimize energy usage, reduce waste and ensure that buildings meet regulatory standards for environmental impact. Their role will be essential in achieving sustainability goals and contributing to an organization's corporate social responsibility (CSR) initiatives.

  4. Tenant experience: As buildings become more comfortable and efficient, the FM’s role will shift toward enhancing the overall tenant experience. Smart buildings can optimize lighting, air quality and temperature based on occupant preferences, and FMs will ensure these systems are used effectively. FMs will need to be attuned to the needs of building occupants, ensuring they have the best possible experience.

  5. Cybersecurity & data privacy: As buildings become smarter, they also become more vulnerable to cyber threats. FMs will need to understand the cybersecurity risks associated with connected systems and work closely with IT teams to safeguard sensitive data and ensure the integrity of smart building systems.

The global shift toward smart buildings

The transition to smart, automated buildings is accelerating worldwide, driven by the growing demand for energy efficiency, sustainability and operational optimization. While this shift is happening globally, the pace of change varies significantly by region. In Europe and North America, the adoption of smart technologies in buildings is already widespread. In these regions, FMs are increasingly tasked with overseeing AI-driven systems, data analytics platforms and other advanced technologies to enhance building performance.

According to a report by Precedence Research, the global smart building market was valued at US$111.51 billion in 2025, and is projected to reach US$277.92 billion by 2034, expanding at a CAGR of 10.70 percent during the forecast period. This growth highlights the increasing focus on smart technologies as the future of building operations.

However, in regions such as Asia Pacific, Latin America and Africa, the shift to smart buildings is still in its early stages. Nevertheless, the overall trend is clear: as more organizations adopt smart technologies, the demand for FMs who can effectively integrate, oversee and optimize these systems will grow.

Conclusion: preparing for the future

The future of FM is no longer about managing HVAC systems or responding to tenant complaints. It is focused on leading the way in a rapidly changing, tech-driven world. As buildings become smarter and more autonomous, the FM’s role will shift from day-to-day operations to strategic oversight. To stay ahead, FMs must embrace technology, upskill in data analytics and focus on long-term sustainability goals.

Rather than resisting change, FMs should step into their new role as leaders and innovators in the built environment. The future is already here, and those who are ready to adapt will not only survive but thrive in the world of smart, AI-driven buildings. The question is not whether technology will change FM; it is how facility managers will rise to meet the challenge and shape the future of their profession.